From Susan Whymark,
It goes without saying, as all other service providers have said, the current situation around the world is unprecedented.
Certainly in my 25 years in funeral service I have never seen anything like this.
I want to reassure everyone that I continue to work as hard as I can to provide what I can to my clients and their lost loved ones. We are still here for you 24 hours a day 7 days a week on 01379 871168 & 01379 851253.
Guidelines from all denominations, celebrants, crematoria and cemeteries change daily as guidance comes from the government. We endeavour to keep up with these changes and give the most up to date information we can to everyone in need.
At present our offices are manned but the door is locked to enable us to keep visitors to a minimum. I intend to keep our offices open where possible but we can arrange funerals by telephone, Skype or WhatsApp video call. If you have to come to the office please call ahead to make sure someone can help you. We can email documents to you or post if you do not have Internet access.
Our level of service to you and the respect and dignity offered to the deceased will not be compromised by the outbreak of this virus.
I will do my utmost to ensure everything is done in the safest possible way for you and my team and those services we come into contact with.
At the time of writing this guidelines suggest small family funerals, crematoria are asking for a maximum of 10 in attendance. It appears we may have to stop carrying coffins on our shoulders and use wheel biers instead. Most crematoria have asked Mourners not to touch the coffin once in place and ask mandatory closure of curtains.
Burials can take place in the form of graveside ceremonies with direct family members only.
It is possible for crematoria to live stream or record a funeral, visual and or audio, some crematoria have offered reduced rates for this service. This can be done for any service even if there is no one attending other than a celebrant or minister of religion.
We have had confirmation from an audio company that we can video services in other places, i.e. graveside, which could be downloaded to a dvd or memory stick which could be collected from us, delivered to you or posted. Alternatively, it could be uploaded to be viewed on-line, as quickly as an hour after the service. Again, there would be a fee associated with this.
Provision of limousines has not been banned but would put users in a confined space with our drivers which would not be advisable.
Again, a wake would not be possible outside of own homes as pubs and restaurants are shut, but again, other than family members, would not be advisable.
I would advise those in high risk categories not to attend a funeral at all.
I hope this gives you helpful guidance, however, if you have any questions about anything please do not hesitate to contact me.
We understand that when people come to us, it is at a confusing and distressing time. Our aim is to make everything as straightforward and stress free as possible. We can help you with all aspects of arranging a funeral; from ordering flowers and printing an order of service through to providing bereavement support.
A caring, flexible and cost-effective service
As a fully accredited member of the National Association of Funeral Directors we adhere to a strict code of conduct and endeavour to offer a calm, sensitive and personal service. We are always ready to listen to the needs of a family and be as accommodating and flexible as we can. We take great care over the smallest details when arranging a funeral so that the event passes smoothly and with dignity.
A pre-arranged funeral plan can bring peace of mind and financial security. With a Perfect Choice Funeral Plan your personal funeral wishes will be granted and your plan will fix the funeral firm’s costs at today’s prices, making it a straightforward way to ease the financial and emotional burden on your family. Once you’ve set up your plan, you can get on with your life knowing that everything’s been taken care of.
Please contact us with any queries or worries you may have. We operate a 24-hour service and are happy to help you when you need us.