Available 24hrs - Eye 01379 871168 Harleston 01379 851253

Susan Whymark Funeral Service Ltd is an independent, family run business with funeral homes in both Eye, Suffolk and Harleston in Norfolk.

From Susan Whymark,

June 2020

As we are now a little more familiar with lockdown, self-isolation, shielding and all the restrictions on life in general, I am able to give those who have lost a loved one at this time a little more informed guidance on the current situation and how this affects funerals at this time

I want to reassure everyone that my team and I continue to work as hard as we can to provide what we can to you, and your lost loved ones.  We are still here for you 24 hours a day 7 days a week on 01379 871168 (Eye)  & 01379 851253 (Harleston).

Guidelines from all denominations, celebrants, crematoria and cemeteries change daily as guidance comes from the government but we are keeping up with these changes and can give you the most up to date information we can to everyone in need. 

As with other offices and shops, from 15th June 2020 we are offering face to face arrangements in our offices.  Please call to make an appointment to ensure we are able to accommodate you.  We ask that the arrangement meeting is kept to a maximum of 2 people and only if those two people share a household or social bubble.   Otherwise it will have to be one person as we do not have the space to observe the 2m distance between all three of us.

If you come into either office we have a supply of PPE for you to use if it would make you feel more comfortable and there are handwash stations just inside the door.  Both offices are manned but the door is locked to enable us to guide visitors to the correct area in the building to keep everyone safe.  There is a doorbell at both premises.

If you are unable to attend the office we can arrange funerals by telephone, Skype or WhatsApp video call and we can email documents, post them or deliver to you if you do not have Internet access. 

Please be assured that, whilst we cannot offer all of our services, the level of support to you and the respect and dignity offered to the deceased will not be compromised by the outbreak of this virus. 

I will do my utmost to ensure everything is done in the safest possible way for you and my team and those services we come into contact with. 

At the time of writing this, guidelines suggest small family funerals, most crematoria are asking for a maximum of 20 mourners in attendance.  At present we have to bring coffins into the crematorium on a wheel bier to reduce the amount of people coming into the Chapel.

Most crematoria advise Mourners not to touch the coffin once in place and ask mandatory closure of curtains.

It is possible for crematoria to live stream or record a funeral, visual and or audio, some crematoria have offered reduced rates for this service. This can be done for any service even if there is no one attending other than a celebrant or minister of religion. 

At the moment, Burials can take place in the form of graveside ceremonies with direct family members only.  The Church of England suggest 10 around a graveside.

We have contact with an audio company who can video services in other places, i.e. graveside, which could be downloaded to a dvd or memory stick which could be collected from us, delivered to you or posted. Alternatively, it could be uploaded to be viewed on-line, as quickly as an hour after the service. Again, there would be a fee associated with this. 

We can provide a limousine, however, those using this service would have to be from the same household or bubble.  We have a partition that would keep you separated from the driver.  Our staff are usually on hand to help Mourners in and out of the cars, however, we are now not able to do this and observe a 2m distance so users of the limousine would have to be able to transfer in and out of the car themselves.

With venues still closed, a wake would not be possible outside of own homes and it is advised that these include only those in the same household or bubble.

I would advise those in high risk categories not to attend a funeral at all.

I hope this gives you helpful guidance, however, if you have any questions about anything please do not hesitate to contact me. 

Wishing you the very best at this difficult time,



We understand that when people come to us, it is at a confusing and distressing time. Our aim is to make everything as straightforward and stress free as possible. We can help you with all aspects of arranging a funeral; from ordering flowers and printing an order of service through to providing bereavement support.

A caring, flexible and cost-effective service

NAFDAs a fully accredited member of the National Association of Funeral Directors we adhere to a strict code of conduct and endeavour to offer a calm, sensitive and personal service. We are always ready to listen to the needs of a family and be as accommodating and flexible as we can. We take great care over the smallest details when arranging a funeral so that the event passes smoothly and with dignity.

Pre-arranged funeral plans

A pre-arranged funeral plan can bring peace of mind and financial security. With a Perfect Choice Funeral Plan your personal funeral wishes will be granted and your plan will fix the funeral firm’s costs at today’s prices, making it a straightforward way to ease the financial and emotional burden on your family. Once you’ve set up your plan, you can get on with your life knowing that everything’s been taken care of.

Please contact us with any queries or worries you may have. We operate a 24-hour service and are happy to help you when you need us.