Available 24hrs - Eye 01379 871168 Harleston 01379 851253

What to do when someone dies

Following the death of your loved one, this section explains what you now need to do.

Following the loss of someone at home.

If you haven’t already done so, call one of the following to advise of the death:

  • The usual GP of the deceased (during surgery hours)
  • Out of hours Doctor on call (out of surgery hours)
  • Your District Nurse or Terminal Care Nurse

Once the death has been confirmed by any of the above, please call us to arrange for your loved one to be brought into our care. In some cases of an expected death, the above Medical Professionals are not always required to attend, do not be concerned we can still attend to your loved one.

Once we have left your home

Your loved one will be brought into our care at our private Chapel of Rest in Eye. They will remain with us until the day of the funeral (unless you have other requirements) and you will be more than welcome to visit them in our Chapel, either in Eye or Harleston.

Making Funeral Arrangements

When you are ready, please call us to make an appointment to arrange the funeral. The arrangements can be made in the comfort of your own home or alternatively at our office in our comfortable arrangement lounge. You do not have to wait for the death to be registered before you start to make arrangements, even if the Coroner is involved.

Following the loss of someone in hospital

When someone dies in hospital (where the death was expected), if the relatives are not present at the time of death, the nursing staff will inform the relatives as soon as possible.

An appointment will need to be made with the Hospital Patient Affairs office who will collect the Medical Certificate of Cause of Death (issued by the Hospital Doctor) and any personal possessions of the deceased on your behalf and pass these onto you. You may have to sign a Release Form releasing the deceased into our care.

The deceased will then be kept at the hospital until we have permission to collect them and bring them back to our Chapel of Rest in Eye.

Making Funeral Arrangements

When you are ready, please call us to make an appointment to arrange the funeral. The arrangements can be made in the comfort of your own home or alternatively at our office in our comfortable arrangement lounge. You do not have to wait for the death to be registered before you start to make arrangements, even if the Coroner is involved.

Following the loss of someone in another area

If an expected death happens away from the deceased own home the procedure in this case will be the same as the information shown in ‘following the loss of someone at home’ however, the Doctor local to the area will carry out the formalities.

If it is wished for the deceased to be brought back to their own area for the funeral, following the above formalities, all the arrangements for this can be taken care of by ourselves.

If the deceased has passed away at a hospital in another area of the UK, please see our section on ‘following the loss of someone in hospital’. If the death has occurred abroad we can also advise on what options are available.

Making Funeral Arrangements

When you are ready, please call us to make an appointment to arrange the funeral. The arrangements can be made in the comfort of your own home or alternatively at our office in our comfortable arrangement lounge. You do not have to wait for the death to be registered before you start to make arrangements, even if the Coroner is involved.

Following a death being reported to the Coroner

If the usual GP cannot determine the cause of death or the death was sudden or unexpected, the death will be reported to the Coroner. The Coroner is a Doctor or Lawyer responsible for investigating deaths in the following situations:

  • The deceased was not attended by a doctor during their last illness or the Doctor has not seen the deceased within the 14 days before death.
  • The death was violent or unnatural or occurred under suspicious circumstances.
  • The cause of death is not known or is uncertain
  • The death occurred while the deceased was undergoing an operation or did not recover from the anaesthetic
  • The death was caused by an industrial disease
  • The death occurred in Police custody

Once a death has been reported to the Coroner, the Coroner will arrange for the deceased to be transferred from the place of death to the local hospital. This is usually carried out by a contracted funeral director but does not mean you have to use this funeral director to carry out the arrangements. You may use whichever funeral service you choose. The Coroner will not charge you for this transfer.

The Coroner may wish to perform a post-mortem examination of the body. Family consent for this examination is not required. The post-mortem usually takes place at the hospital local to where the deceased has passed away.

During this time the deceased will remain at the hospital that carried out the post-mortem up until the Coroner gives us permission to collect them and bring them back to our Chapel.

Making Funeral Arrangements

When you are ready, please call us to make an appointment to arrange the funeral.

The arrangements can be made in the comfort of your own home or alternatively at our office in our comfortable arrangement lounge.

You do not have to wait for the death to be registered before you start to make arrangements, even if the Coroner is involved.

Telephone 01379 871168 (Eye, Suffolk) or 01379 851253 (Harleston, Norfolk) or email us.

Should you have more questions or are unclear about anything to do with the loss of a loved one please do not hesitate to get in touch. We are happy to answer any questions.

Telephone: 01379 871168 (Eye, Suffolk) or 01379 851253 (Harleston, Norfolk) or email us.