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Comments from our clients

Since opening for business in March 2004, we have received some very positive feedback from our clients. They have kindly given permission for us to reproduce their words here.

“Thank you for the excellent funeral arrangements we received from you for our Dad, and also for the caring support you gave to us all the while.”

“We would like to thank you for the care and concern that you have given to us during the arrangements of Dad's funeral. It has been much appreciated and your service and attention to detail is impeccable.  Many people have chuckled over the fact that we chose a female funeral director, saying that he would have enjoyed that. We shall certainly recommend you.”

“Thank you for making a difficult time easier to deal with.”

“The whole family thank you for your sympathetic approach and kindness that you gave to all of us.”

“Just a note to say how much we appreciated your kindness and sympathy in helping to arrange Mum's funeral on Friday. It was so well organised and professionally carried out.”

“I would just like to say a very big thank you to you and your staff involved in my father’s funeral. My husband and the few folks who attended thought it was so very tastefully done. Also we would like to say a special thanks to you for being so kind and understanding to us at this difficult time.”

“Thank you for the sincere and sympathetic way you carried out Mum’s funeral arrrangements.”

“Thank you so much for your kind and sympathetic dealings with us over my brother’s funeral arrangements. I know it is your job but you are so kind and lovely. You should be very proud of what you do — it means so much to be treated in the way you treated our family.”

“Thank you and your team for an excellent service. You and your colleagues were very professional.”

“I cannot thank you enough for your kindness and the excellent manner in which my brother’s funeral was conducted. I felt loved and cared for from my very first interview with Joan and throughout the whole procedure.”

“I cannot thank you and your team enough for the first class service you gave at Dad’s funeral. It was perfect in every way. You made a difficult occasion so much easier to bear.”

“Thank you for the work that you did arranging the funeral for my father. After he died I was in no state to be able to think straight, but after my first meeting with you I felt a great deal of relief that a major part of the proceedings was taken care of. The day of the funeral passed by with no problems, which was entirely due to your professionalism and attention to detail.”

“Thank you Susan, Joan and all the staff — what would we have done without you at the most horrible time of our lives?”

“May I thank you so much for the excellent and sensitive way in which you conducted my dear wife’s funeral. The whole family were very complimentary about the efficient and friendly service you afforded us. I shall have no hesitation to recommend you in the future.”

“On behalf of all the family many thanks for the caring and professional service you provided for Dad.”

“On behalf of all the family may I say a sincere thank you for the way you conducted my father’s funeral. It is always very difficult when you say goodbye to a loved one, but it is made that much easier when the people you entrust to carry out your wishes do so in a professional manner and with sensitivity.”

“Thank you for making my partner’s funeral day go so smoothly, and all was carried out with style. You certainly made the day a lot easier for all the family.”

We have also received some feedback from carers who attended our education sessions:

“I felt I must write and thank you for last Friday evening. I was one of the carers who came to you from the nursing home. You made us all feel very welcome and at ease with you. Your premises I found to be calming and homely. There is a sense of warmth and caring.”